Softaculous error “The INFO.XML file could not be found”

kumkumsharma

Administrator
Staff member
If you are getting below error in Softaculous while installing any script then you can follow below error.

The INFO.XML file could not be found! Please report this to the server administrator.

Method 1

To resolve this error it is must to have shell access on server, you have to use below command to update the scripts:

Code:
/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php
Method 2

You can resolve this error from WHM too.
  • Login to WHM
  • Click on “Softaculous Instant Installs” under Plugins.
  • After that click on “update settings” tab.
 
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