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Error: Webmail “User **** Is Not Authorized For ****”

You will receive an error when accessing Horde, RoundCube or SquirrelMail from webmail on a cPanel installed server.
It allows you to login. But, when you access specific email account, it shows this message/error.

' Error User mail@Domain.com is not authorized for Mail (Host: *.*.*.*)."

It usually happens when cpanel update has issue OR you migrate the account or server OR rebuild it.

Run force cpanel update :
/scripts/upcp --force

If problem persists then Horde database might be corrupt OR it needs a reset.

Check HORDE database if its corrupt then repair it. Command to check Horde database is

mysqlcheck horde

It will show the table which is corrupted. Replace horde_TableName.MYI with corrupted horde table name.

myisamchk -r -o /var/lib/mysql/horde/horde_TableName.MYI

Check webmail is working or not. If you still get the same message, then it’s time to completly reset horde database.

Take Horde database backup
mysqldump horde > horde.sql

Reset Horde with command below.

/scripts/fullhordereset
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